Community Score Card Model

Overview:

CARE Rwanda's Community Score Card Model (CSC) is a participatory process designed to engage citizens in assessing and giving feedback on the quality and effectiveness of the public services they receive. It allows citizens to participate in decision-making, call for transparency and accountability, and enable improvement in the quality of service delivery. CSC increase participation, accountability, and transparency between service users, providers, and decision-makers.

The CSC ensures that communities, service providers, and local authorities are brought together to collectively solve service delivery problems with each party playing a critical role in designing improvements. In Rwanda, the CSC has been highly appreciated by local athorities.

Purpose:

CARE Rwanda facilitated the implementation of the CSC in Gisagara District which was subsequently ranked first in a national campaign to identitfy best practices in the fight against corruption and injustice and promotion of good governance. As a result, the Rwanda Governance Board awarded a governance award to the district in 2013.

Documentation:

For further information, please see the attachement for the complete CSC toolkit.